Support Channels
The Network Place, LLC understands the importance of a well-supported product. Should you need assistance, take advantage of the many communication methods available to you 24 hours a day, 7 days a week on any day of the year. Fully-qualified support technicians will diagnose your issue and resolve the problem on the same day.
Phone Support
Dial 212.302.5305 to speak with a Network Place Product Support Representative.
Live Support
How it Works
Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connetion code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.